Safety & guidance

Anti-social behaviour

We want the community you live in to be safe, peaceful, attractive and welcoming. By working with you to prevent anti-social behaviour, we can help make your neighbourhood better for everyone.

We’re committed to building sustainable, friendly and positive communities, and we encourage our customers to embrace diversity, accepting each other and the right of everyone to live life as they wish. However, if another person is acting in a way which causes a nuisance, damage or distress, we will take action to address it.

If you’re experiencing or have witnessed anti-social behaviour in your neighbourhood, please report it to us. You can call 0800 2182247, email, report it on your account or fill in the form below.

If you are experiencing excessive and consistent noise nuisance that may class as anti-social behaviour, record it and send it to us using the Noise App.

If you witness a crime, please report it on 101, and in an emergency always call 999. 

What is anti-social behaviour?

The phrase ‘anti-social behaviour’ covers a wide range of actions, all of which cause nuisance, damage or hurt to people or the environment. Examples of anti-social behaviour include:

  • Harassment, intimidation or any threatening or hateful behaviour
  • Vandalism
  • Negative behaviour or actions directed at someone, which are racially aggravated or based on prejudice
  • Damaging or threatening to damage another person’s home or possessions
  • Not keeping a pet under control, which includes allowing it to foul in public areas or damage a property
  • Allowing people in your home to be excessively noisy or disruptive

Some examples of anti-social behaviour are also crimes. For example supplying illegal drugs, threatening or abusive behaviour and racial discrimination. In these cases, please also call the police on 101 to report what you’ve seen, so we can work with them in tackling and monitoring the problem. 

How do we take action?

There are a number of ways we can take action when you report anti-social behaviour. We adopt a three step approach, which consists of community engagement to avoid instances re-occurring, providing safe and confidential support for victims, and finally taking enforcement action against perpetrators. This means we will work with partners, such as the police and other support agencies, to help put in place anti-social behaviour orders or evict perpetrators where necessary. 

Some cases require a lot of evidence to be built up before we can take action. This may involve further contribution from external agencies, and can lead to cases taking some time to resolve. By providing consistent evidence and accurate reports, we can work together to make our communities safer and happier. 

If you have complained about anti-social behaviour (ASB) and are dissatisfied with the results of this complaint, you can ask for an anti-social behaviour case review (also known as a community trigger).

What should I report?

You should report...
  • actual or threatened violence against people or property
  • harassment or hate crime
  • criminal activity
  • threats, intimidation or verbal abuse
  • vandalism, graffiti or other criminal damage
  • drug- or alcohol-related nuisance
  • fly-tipping
  • noise nuisance
  • uncontrolled pets and pet nuisance
Please do not report...
  • noise from everyday living, such as opening and closing of doors or using stairs
  • noise or disturbance from children playing
  • babies crying
  • smells from cooking
  • occasional social events in the home (providing they do not cause a continuous disturbance)
  • minor personal conflict, such as 'dirty looks' or children falling out with one another
  • placing rubbish outside on the incorrect day for collection
  • parking in the wrong bay
  • personal dislikes
  • lifestyle differences, including cultural differences
  • personal relationship breakdowns
  • disagreement over the use of communal spaces

Report anti-social behaviour now

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