Your home

Handbooks, guides & policies

Browse our range of handbooks, guides and leaflets. They offer advice and information on a variety of subjects, from looking after your home to getting involved with your community. You can also find details of our key policies.

Our service standards – our promise to you

We understand how important it is for customers to know what they can and can’t expect from us. Our service standards set out clearly our promises to you, as well as your responsibilities as a tenant.

The service standards were put together after consulting directly with tenants and our Gateway Membership Team.

You can read and download our service standards here.

If you have any questions or comments about our service standards, please call us on 0800 2182247 or email us at

Your feedback

Dealing with damp

Your privacy

Involvement menu

Our digital tenancy services

Helping you with your finances

Finding a home that is right for you

What to expect from your new home

Leasehold & Shared Ownership Handbook

Water hygiene in your home

Useful forms

Permission to discuss tenancy formunder certain circumstances, you might wish to give us permission to discuss your tenancy with someone else. You can use this form to let us know who else we can talk to about your tenancy, and what we can discuss with them.