Better homes, friendlier communities – together

We know that good homes give people the chance to lead more fulfilling lives. That’s why we’re dedicated to delivering high-quality homes and friendlier communities.

Find out more about us

Advice on dealing with unsolicited phone calls and scammers


We are aware that some customers have received unsolicited calls, claiming to be from Watford Community Housing. 

Scams have increased across the country throughout the coronavirus crisis, so please remember to be extra vigilant when you receive calls from unknown numbers. If you have any doubts, hang up and call us on 0800 218 2247 to report the call. 

We are monitoring the situation and will make the Information Commissioner's Office aware of our concerns.

If you believe you have received a suspicious phone call, we strongly recommend you report this directly to Action Fraud and to the Information Commissioner's Office.

You can read further guidance on dealing with unsolicited calls and marketing in our FAQs below. 

Data incident – customer information

On Monday 23rd March an email was sent out which contained personal information about some of our customers. We apologise unreservedly for this data incident.

If you have been affected by the incident, we are offering free cyber security services to provide additional support, protection and peace of mind. 

There is also a dedicated helpline, which is available on 0808 189 5205.

To find out more, please click the button below.

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We've got big plans...

We believe in working in partnership to transform our communities and change lives for the better.

Over the next five years, we want to do even more.

Our 2020-2025 Business Plan and our suite of strategies set out how we're going to do it. So let's go!

I want to know more – Let's Go!

Our Customer Promise.

Find out about our Customer Promise, which will guide our work over the next five years.


Coronavirus – customer information

The situation with the coronavirus outbreak is constantly evolving, but our focus and priority remains the safety and wellbeing of our customers, staff and communities. 

Check out our FAQs for information on how your services have changed and how we are providing support during this difficult time.

Repairs update: we are working to carry out repairs reported during the lockdown, so please bear with us if you have requested a repair – we will deal with it as soon as we can.

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How we're performing

We're committed to listening to your feedback. Find out how we're performing, based on what you've said about our services, and what we're doing to make improvements.

Find out how we're performing

Our annual report

Our annual report to residents for 2019/2020 is now available to read! Find out how we performed and what we did to improve services for residents throughout the year.

Read the report now

Stay in the loop!

Sign up to our digital newsletter to get all the latest news from Watford Community Housing, including what's happening in your neighbourhood, money-saving tips and more.

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Get involved!

We want our tenants to help shape our future – that’s why we offer lots of opportunities for you to get involved and influence what we do! 

If you're passionate about your community and want to help us deliver better services, we want to hear from you.

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