For all general enquiries or to request a repair, you can contact us by phone on 0800 218 2247 between 8:30am and 5:30pm Monday to Friday.
If you need to contact us outside of these times to report an emergency repair, your call will be directed to our out-of-hours service.
Our offices are closed on bank holidays. Our contact centre is also closed on Tuesdays between 10am and 11am for training, to help ensure we can provide a consistently excellent service for you.
You can contact our emergency out-of-hours service directly by emailing email@example.com.
Our address is:
Watford Community Housing
59 Clarendon Road
Our offices are open from 8:30am to 5:30pm, Monday to Friday.
It's really helpful for us to know when we've gone above and beyond or fallen below the standards you expect of us. Whether it's a compliment or a complaint, your feedback is really important to us and helps us to improve our services.
There are lots of ways to give us your feedback.
If you are a tenant, you can report feedback through your online account. If you are not one of our tenants, you can complete the form below.
You can also email us your feedback at firstname.lastname@example.org or call our customer service centre on 0800 218 2247. If you would like your feedback to be given anonymously, you do not need to leave any contact details. We will still log your feedback and investigate any complaints, but please note that we will not be able to respond or provide any updates via our complaints process.
Alternatively, you can write to us at 59 Clarendon Road, Watford, Herts, WD17 1LA.
Our Customer Feedback Policy and Procedure is designed to ensure we resolve issues as quickly as possible. You can read it here.
If you are requesting compensation you can find our Customer Compensation Policy this here.
How we use your data
Once you've filled in a form, we'll use your data to process your application. We will then store your data for a limited time to help us with our work. For more information about how we handle your data, please read our Your Privacy Matters booklet.
The Housing Ombudsman released a new complaint handling code in January 2021. As part of this code, all housing associations and councils are expected to complete a periodic assessment of their current complaints policy and procedure.
The government's ‘Make Things Right’ campaign will help residents raise complaints if they are unhappy with their landlord and struggling to get problems resolved, with clear advice on how to progress issues to the Housing Ombudsman if necessary.