Contact & feedback

Getting feedback is really important to us, as it helps us to improve our services. You can get in touch with us to give us feedback, or for any other reason, in a number of different ways.

Call us

For all general enquiries or to request a repair, you can contact us by phone on 0800 218 2247 between 8:30am and 5:30pm Monday to Friday.

If you need to contact us outside of these times to report an emergency repair, your call will be directed to our out-of-hours service.

Our offices are closed on bank holidays. Our contact centre is also closed on Tuesdays between 10am and 11am for training, to help ensure we can provide a consistently excellent service for you.

Call us now on 0800 218 2247

Email us

You can contact our emergency out-of-hours service directly by emailing

Find us

Our address is:

Watford Community Housing
Gateway House
59 Clarendon Road
WD17 1LA

Our offices are open from 8:30am to 5:30pm, Monday to Friday. 

Give us feedback

It's really helpful for us to know when we've gone above and beyond or fallen below the standards you expect of us. Whether it's a compliment or a complaint, your feedback is really important to us and helps us to improve our services.

There are lots of ways to give us your feedback.

If you are a tenant, you can report feedback through your online accountIf you are not one of our tenants, you can complete the form below.

You can also email us your feedback at or call our customer service centre on 0800 218 2247. If you would like your feedback to be given anonymously, you do not need to leave any contact details. We will still log your feedback and investigate any complaints, but please note that we will not be able to respond or provide any updates via our complaints process. 

Alternatively, you can write to us at 59 Clarendon Road, Watford, Herts, WD17 1LA.

Our feedback policy

Our Customer Feedback Policy and Procedure is designed to ensure we resolve issues as quickly as possible. You can read it here.

If you are requesting compensation you can find our Customer Compensation Policy this here.

How we use your data

Once you've filled in a form, we'll use your data to process your application. We will then store your data for a limited time to help us with our work. For more information about how we handle your data, please read our Your Privacy Matters booklet. 

The new Housing Ombudsman Complaint Handling Code

The Housing Ombudsman released a new complaint handling code in January 2021. As part of this code, all housing associations and councils are expected to complete a periodic assessment of their current complaints policy and procedure. 

You can read our report on the findings of our October 2020-March 2021 assessment here.

You can read our report on the findings of our April-September 2020 assessment here.

New government campaign to empower social housing residents

The government's ‘Make Things Right’ campaign will help residents raise complaints if they are unhappy with their landlord and struggling to get problems resolved, with clear advice on how to progress issues to the Housing Ombudsman if necessary. 

You can find out more here.