We are committed to making sure we’re providing the right kinds of services to suit you. It’s up to us to keep up-to-date records of who is living in your home, in order to better understand your needs and to help us identify any cases of tenancy fraud.
Once every five years, we will make a visit to your home to carry out a customer review. This will involve asking some questions about your home and your use of our services, and will help us to find out where we can improve. We will also note the condition of your property for our records, so that we know when improvements may be needed in the future.