We renew and revise policies regularly for many of our services, so that you can be sure that we are meeting our legal and regulatory requirements.
These policies help us to provide high-quality services to you. We monitor and review all policies and procedures regularly, updating them in response to your feedback and any changes in housing regulations.
If you would like to see any of our other policies, please get in touch and we will be happy to send you a copy. Call us on 0800 218 2247 or email enquiries@wcht.org.uk.
Customer complaint and feedback policy
Data protection complaints policy
First come first served policy
Key information about shared ownership
Safeguarding children and adults at risk policy