We understand that being a shared ownership customer or a leaseholder means that you have a different relationship with us as a landlord.
To ensure that we are listening to the needs of all our customers, we held two sessions on 9 and 10 October 2023 to discuss upcoming major works, service charges and defect management, and to answer any questions customers had about the services we provide.
We understand that we haven’t always got things right – we hope that these sessions showed that we have heard your concerns and will continue to listen and improve.
Here are some of the outcomes of the session:
- We are pleased to say that we have already taken action based on issues raised at the session – it was brought to our attention that the communal door at Spur Close was broken, so we got this fixed and sent out a communication to all residents to let them know.
- To make sure we keep improving, we need to hear from you. If you haven’t already, you will shortly be receiving a survey on CX Feedback asking for your help to craft our services going forward.
- Due to the positive feedback that we have received, we will also be hosting more of these sessions next year!
- To keep you in the loop, we have created a webpage that will be the home for all information and updates for shared ownership and leaseholder customers – visit the page here.