If you are living in one of our temporary accommodation properties, or one of our independent living homes for people over 50, you can find out about your repair responsibilities below.
Our repairs team will carry out a wide range of works to keep your home in good condition, but some repairs are your responsibility as the tenant. Choose from the list below to check what's covered by our service.
Leaseholder or shared owner?
If you're a leaseholder or shared owner then the details of what you are responsible for will be individual to your property or tenancy.
Please consult your tenancy agreement for full details and take a look at our leaseholder handbook for more information.
Find out if your repair is covered – choose from this list:
Our responsibility 
- Burst or leaking pipes
- Kitchen units, worktops, tiles and drawers
- Gas cooker installation points
- Plumbing blockages (if you cannot unblock it yourself – charges may apply if a blockage is caused by misuse)
- Showers (excluding shower hoses, shower heads and shower curtains – we'll take care of the shower unit itself and associated plumbing)
- Taps
- Toilet seats in independent living homes
Your responsibility 
- Appliances – cooker, fridge/freezer, washing machine, dishwasher
- Dishwasher connections
- Plugs and chains in sinks, basins and baths
- Toilet seats in temporary accommodation
Our responsibility
- Communal doors (including handsets and entry systems)
- External doors – opening onto communal areas or outdoors (except loose fittings)
- Internal doors (unless the damage is through misuse)
- Windows (broken glazing is up to you to repair, unless there has been a crime and you can confirm a crime reference number)
- Locks, fobs and keys
Your responsibility
- Doorbells and video doorbells (if not part of a fitted door entry system)
Our responsibility
- Boilers, heating and hot water systems
- Bleeding/venting radiators
- Electricity and gas meters
- Electrical fittings and fuse boards (except checking and resetting fuses)
- Sockets and switches (charges may apply if misuse has caused damage, or if you have replaced the original sockets or switches)
- External security lights in communal areas
Our responsibility
- Built-in cupboards and wardrobes
- Ceilings
- Disabled aids and adaptations installed by Watford Community Housing
- Infestations of insects, pests or rodents
- Internal decoration
- Flooring
- Plaster
- Skirting boards
- Smoke detectors and carbon monoxide alarms (you should regularly test detectors and replace batteries as required)
- Stairs, including banisters, balustrades and floor coverings
Your responsibility
- Light bulbs
- Soft furnishings - curtains, blinds, shades and curtain poles
- Telephone/internet points
Our responsibility
- Chimney repair
- Chimney sweeping as a result of a blockage
- External decoration
- Drains, gutters and outside pipes
- Fences, walls and gates
- Footpaths/driveways/steps
- Garage (integral)
- Garden maintenance
- Roof
Your responsibility
- TV aerials/satellite/cable TV (excluding communal systems, which we'll manage)
Our responsibility
- CCTV in communal areas
- Communal areas including floors, paths, drying areas and bin stores
- Communal lighting (including estate lighting)
- External decoration
- Fences, walls and gates (communal)
- Lifts and stairlifts
- Stairs (communal staircases and floor coverings)
Report a repair
If we cover your repair, you can report it to us 24 hours a day, 7 days a week.
The easiest and quickest way to request a repair is through an online account – click here to go to your online account or get started. You can use your account to request, view and manage your repairs appointments online, at a time that suits you.
You can email us to report a repair on enquiries@wcht.org.uk.
You can also call us any time on 0800 218 2247 – if it’s not during working hours, you’ll be put through to our out-of-hours service.
Our repairs policy
You can read our full responsive repairs policy here.