We are committed to tackling condensation, mould, damp, and disrepair issues quickly and effectively, so if you have any of these in your home you should contact us straight away.
You can get in touch with us by emailing email@example.com or calling us on 0800 218 2247.
Tell us about the problem
Please provide as much detail as possible when reporting an issue – such as whether you or anyone in your home is vulnerable or has any health issues. If you can also send photos these will help us to diagnose and fix any problems more quickly.
We are here to offer help and guidance in resolving these problems and we will make sure that any serious issues are followed up and dealt with as soon as possible.
There are two types of damp – external and internal. External damp results in damp patches on the wall or ceiling, and is caused by defects in the roof, gutter, cladding or windows. It’s up to us to carry out repairs to eliminate external damp, so if you see this in your home, please report it so we can arrange a repair.
Internal damp is caused by condensation, and can be harder to prevent or remove. This kind of damp results in damp patches on the upper junction between the wall and the ceiling, or on lower corners of walls. Removing internal damp can sometimes involve changing the heating and ventilation in your home, or rearranging furniture.
In both cases, damp can lead to mould. Mould is easier to remove, but you will need to stop condensation and damp at source in order to keep mould from returning.
For more information on identifying, removing and preventing damp, mould and condensation, check out our guide.
We will always treat damp and mould in your property in the first instance, but you may also be given a damp and mould kit to help tackle the issue yourself and to prevent it from coming back in future.
To find out more about the kit and how to use it, check out the handy video below!