Your Gateway

Tenant Question Time

Run by the Gateway Membership Team, Tenant Question Time events are your chance to have your questions answered.

After hearing from residents that they wanted to speak to our teams directly, the Gateway Membership Team now runs regular Tenant Question Time events that give you the opportunity to come and ask questions. Each event is focused on a different topic, with a panel of staff members chosen for their knowledge of that subject.

So far, topics have included:

  • Our repairs service
  • Universal Credit
  • Parking
  • Anti-social behaviour

The topics are decided by the Gateway Membership Team, and they are always open to your suggestions. To send the Gateway Membership Team your thoughts or questions, email them at

After each event, we publish a report which includes all of the questions asked and all of the answers given. You can see the most recent reports here:

Repairs - January 2019

Understanding your tenancy - November 2018

Universal Credit - July 2018