Privacy Policy

Corporate Website Privacy Policy


Watford Community Housing Trust respects the privacy of visitors to its web site and is committed to the protection of their personal information. This privacy statement applies to the website at ('Website'), and explains the data collection and usage practices of this website.

By accessing and using this Website you agree and consent to the collection, use and disclosure of information as outlined in this Privacy Policy.

Separate policies apply to other websites to which you may be linked.


Watford Community Housing only collects personal identity information (i.e. information from which you can be identified, such as name, address, telephone number or e-mail address) through this website, when it is voluntarily submitted by you, for instance when you submit a CV or a request for further information. This information is only used for the specific purpose for which it is submitted.

Use of IP Addresses

 An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's computer network. Your computer is identified to the computer that provides or 'hosts' the Website, by the IP address assigned to it during your session on the Internet. Watford Community Housing and/or third party companies acting on behalf of the Trust, may collect IP addresses for the purposes of systems administration and to audit the use of the Website.

We do not link a user's IP address to personal identity information of that user, which means each user's session will be logged, but the user remains anonymous to us.

Use of Cookies

This Website uses a technology called 'cookies', which are small computer files that are placed in your computer's memory by the computer that provides or 'hosts' the Website. Cookies are used to track data such as the total number of visits to the Website. We use this information, which remains in aggregate form, to understand how our visitors use this Website, so that we may improve the services we offer.

Watford Community Housing does not use 'cookies' to collect personal identity information about you.

You have the ability to accept or decline cookies. Most internet browser software (such as Microsoft Internet Explorer) automatically accepts cookies, but you can usually modify your browser software setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your Internet browser’s instructions or help screen to learn more about these functions.

Links to Other sites

This Website may provide links to third party websites as a service to our users. The privacy statement described here does not apply to those sites. Please ensure you check the legal and privacy statement posted on each site you link to.


 We may occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect. Your continued use of the Website constitutes your agreement to the privacy statement and any updates.




To reduce paper waste when emails are printed we have placed our email Privacy and Confidentiality Notice here on our website, the link to which can be found at the bottom of all emails.

Watford Community Housing Trust intends that the information contained in this email and any attachments is for the use of the individual/s or organisations to which it is directed. It may contain information that is privileged or otherwise confidential. If you have received this email in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email, or by calling 01923 209000.

Watford Community Housing takes all reasonable precautions to ensure that no viruses are transmitted with any electronic communications sent, however Watford Community Housing can accept no responsibility for any loss or damage resulting directly or indirectly from the use of this email or any contents or attachments.

Any view or opinions within this email are solely those of the author and do not necessarily represent those of Watford Community Housing Trust.

Watford Community Housing Trust has charitable status. It is an Industrial and Provident Society registration number [30183 ] and is registered with the Housing Corporation.

Registered office: Watford Community Housing, 59 Clarendon Road Watford, Hertfordshire, WD17 1LA




Housing Systems Privacy Policy

Our Housing Systems Privacy Policy


1) To undertake the functions of Watford Community Housing  in providing effective housing, we have to obtain, process and store personal information about our applicants, tenants and suppliers.

1.1) This policy details our obligations on how we treat your personal details.

What is personal information?

2) Personal information is information that relates to a living individual, and allows that individual to be identified.

2.1) Certain types of personal information is categorised as 'sensitive personal data', this is information which relates to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health, sexual life, alleged or real offences and proceedings from offences.

How do we collect information?

3) You may provide personal information to us when communicating with us.

3.1) You may communicate with us when making or responding to a housing application, when dealing with your tenancy, when requesting repairs on your property, when making other contact in relation to yourself or your tenancy or when a member of our staff have initiated a contact with yourself in relation to yourself, your tenancy or for any other reason.

3.2) Whenever you communicate with us we may need to obtain personal details about you to enable us to perform any actions that may be required as a result of the contact.

3.3) We will only request personal information that is appropriate for our business functions, and you may refuse to provide information if you deem any requests to be inappropriate. Please note that we may not be able to carry out Watford Community Housing Trust work for you if you refuse to provide information that stops us doing so.

3.4) We may also obtain your personal details from organisations you have dealt with, such as referral agencies/councils and past landlords.

How do we use your personal information?

4)The purposes for which we process your personal details are:

  • to allow us to assess housing applications;
  • to manage your tenancy;
  • to conduct surveys and statistics on tenant profiles in order to improve services;
  • to conduct surveys and statistics when requested by the Housing Corporation and other Housing Corporation or Government appointed agencies;
  • to provide you with information about Watford Community Housing Trust or housing in general that may be of interest to you;
  • to enable us to comply with our legal and regulatory obligations.

Who may we disclose your personal details to?

5) We may have to provide information to the Housing Corporation.

5.1) We may be required by law to disclose your personal details in order to comply with applicable laws and lawful government requests; this could include disclosing personal details to housing benefit offices, the police etc.

5.2) We participate in the National Fraud Initiative (NFI) data matching exercise carried out by the Audit Commission. Our participation in NFI will assist in the prevention and detection of fraud against Watford Community Housing Trust and organisations within the public sector. We participate on a voluntary basis and provide the Audit Commission with particular sets of data for matching as set out in the Audit Commission’s guidance which can be found at

The use of data by the Audit Commission in a data matching exercise is carried out with statutory authority under its powers in Part 2A of the Audit Commission Act 1998. It does not require the consent of the individuals concerned under the Data Protection Act 1998. Data matching by the Audit Commission is subject to a Code of Practice. This may be found at 

Storing your personal information

6) We are committed to protecting your personal details. We have measures to ensure restricted staff access.

Ensuring the accuracy of your personal information

7) We are committed to keeping your personal details accurate. Please inform staff of any changes needed to update your personal details. We may require the amendment to be notified to us in writing and for documentation to be provided depending on the nature of the request.

7.1) You may ask to have access to your personal details. Please put your request in writing. An administration fee of £10 is payable. We would need to confirm your identity before providing you with access. Please make the request to the Cheif Technology Officer, Barry Wilson, at Watford Community Housing, 59 Clarendon Road, Watford, WD17 1LA.