We are driven by our desire to make a difference to people's lives

By delivering sustainable homes and good-quality services, we offer opportunities for our customers to get the best out of life. 

Watch the video below to find out more.

Who we are

As a Community Gateway housing association, our core purpose is to provide good-quality homes in partnership with 
our residents and key stakeholders, focusing on making a real difference to our communities by prioritising services for people on lower incomes.

So that we can continue to meet this aim, solid foundations are essential. Going into our 2025-2030 Business Plan, we 
are proud to have the highest ratings from the Regulator of Social Housing under the consumer standards (C1), and for governance (G1) and financial viability (V1).

This demonstrates that we are financially secure and well-governed, and we are committed to maintaining high 
standards throughout the next five years, so that we can consistently deliver for our customers, both existing and new.

What we believe

We are guided by our vision and our values, which will remain at the heart of how we work.

Our vision

“Better homes, friendlier communities – together” 

Our values

Professional

We are open, honest and respectful. People trust us to keep our promises.

Forward-thinking

We have a can-do attitude and embrace opportunities to improve and innovate.

Collaborative

We work together as one team and build lasting relationships to get results.

Embracing the future

As a forward-thinking organisation, our aim is to keep growing and improving in all areas of our business between 2025 and 2030. 

We always aspire to do more: building on our service offer, making sure our homes meet quality standards, supporting strong communities and developing as much new housing as possible – while recognising the need to balance investment with sound financial management, to ensure long-term stability for our customers.

Partnership working is in our DNA, and our close relationships with other organisations will remain central to how we will achieve our shared goals for the communities we serve.

To meet our ambitious aspirations and make a real difference, every area of our business needs to succeed and work together in harmony. 

By focusing on three key areas, we will make a difference to...

Our Customers & Our Communities

Delivering excellent and reliable services, and fostering safe and vibrant places to live.

Our Properties & Their Performance

Maintaining and building quality homes that are sustainable and fit for the future, helping people to live well.

Our Partners & Our People

Building productive relationships, a strong values-based culture and a diverse and inclusive team, so that we can work together to do more.

Our Business Plan 2025 - 2030

You can read our Business Plan in full to learn more about our exciting plans for the next five years here.

Our strategies

To support our overall plan, we have a suite of strategies covering the main areas of our work. 

These strategies will guide what we do over the next five years, to help us enhance our communities, deliver great services, develop much-needed homes and meet our customers' expectations.

You can click on the strategies below to read them in full.