How we’re supporting our customers this winter

We know that there is always an increase in the number of repairs that are requested at this time of year. The winter weather can lead to more problems in the home, and we all tend to notice little jobs that need doing as we spend more time indoors during the colder months. 

We are here to take care of any larger repairs for you – please bear in mind that it may just take us a little longer during the winter, as we have more jobs to deal with. In some situations, it can take up to five days to complete repairs to heating and hot water systems, so please report any problems as quickly as possible so that we can get to work on them.

As well as our in-house team of repairs operatives, we also work with expert local contractors who carry out specialist repairs such as roofing jobs and electrical works. 

For more info, go to: wcht.org.uk/repairs

• Find out if your repair is covered by our service
• Check the current waiting times for different jobs
• Request a repair

If you’ve reported a problem to us, please be assured that we know about it and we will carry out the works as soon as we can. You do not need to call us and you can check for updates through your online account – visit www.wcht.org.uk to log in now or to sign up for an account.

If you have repairs issues that you have not reported to us, please let us know. The easiest way to request repairs is through your online account – just go to our website to get started. You can also report problems by calling 0800 218 2247 or emailing us at: enquiries@wcht.org.uk.

Call us on
 0800 218 2247 

Avoid waiting in a queue – select the callback function and we’ll call you as soon as someone is available to speak to you.

This year, we’ve made several changes to make it easier for you to contact us about repairs and any other concerns. Our Customer Service team can handle up to 300 calls a day, and we’ve added a callback function so that you don’t have to wait in a queue if you don’t want to. 

We’ve also moved to a new provider for our emergency out-of-hours service, making it much easier to get through when you call us outside of standard working hours. Please be aware that this service is for emergencies only, so you may be charged for the cost of the callout if we attend your property for something that isn’t an emergency.

What to do if you have damp or mould in your home

Problems with condensation, mould and damp can occur during the winter. We are committed to tackling any issues quickly and effectively, so if you have damp or mould in your home you should contact us straight away. 

Find out more at www.wcht.org.uk/mould

We check our customer data when raising repair appointments, so please let us know if you have anyone in your household who has any special requirements, such as anyone who is elderly or who has an illness or a disability.

Call us or update your details in your online account at wcht.org.uk

Household costs have risen sharply over the last year, especially for necessities like groceries, heating and electricity. If you’re finding things a bit difficult or you are struggling to pay your rent, your housing officer can work with you and provide support with your finances, so please get in touch if you could use a little help. 

We can offer advice on managing your money and help you to make sure you receive all the benefits and support you are eligible for.

Find out more about the support we can offer at wcht.org.uk/money