Exchange your home

Is your home still right for you?

Is your property too big and no longer suited to your needs? Are your living costs causing a strain? It’s time to find a home that is right for you – and we’re here to help.

Finding a home that's right for you

We know that a good home gives people the chance to have a more fulfilling and enriching life. If you don’t feel like your current home is a good fit, we’ll do our best to help you find somewhere that is right for you – where you can feel happy, comfortable and secure.

If your circumstances change and you find yourself living in a property that costs too much or is too large for you to manage, then we will help you to find something more appropriate. As well as support, you may be eligible for a cash incentive if you are looking to move somewhere smaller.

How does it work?

To start the process of finding the perfect home, you must first register with your local authority. If you are unsure of your local authority, you can click here to find out

Once you are on the local authority’s housing register, you can bid for advertised properties that you would be interested in. If you aren’t sure about anything, we can work with you to help get you set up.

Another option is mutual exchange. This is where you agree to exchange your property with someone who is also looking to move. With our agreement, you can arrange a mutual exchange with a household from anywhere across the country, so this is often the best option if you want to move to a different area.

You can register with a number of websites to look for possible mutual exchanges, including:



House Exchange

You could qualify for a cash incentive!

If your home is bigger than you need, you could save money on your living costs by moving to a smaller home – and you may also qualify for a cash incentive of up to £2,200.

If you are a Watford Community Housing customer who holds a secured or fixed term tenancy, and you would like to downscale your home, then you are eligible. For example, if you currently live in a three-bedroom property but would like to move to a two- or one- bedroom property you will qualify for this extra support.

Will Watford Community Housing help me with moving?

In some circumstances, we can help you with tasks such as organising removals and helping you choose carpets. Please get in touch with us to find out whether you are eligible for additional support.

Who can I speak to for advice?

If you have any queries or concerns, such as whether you meet the criteria for the cash incentive, you can contact our dedicated Home Move Officer, your Housing Officer, or our Customer Service team, who will be happy to assist you.

We will work with you to secure a smooth process and we pride ourselves on offering practical support and advice, to ensure you get the most out of your home.

Get in touch

To get the ball rolling, please call us on 0800 218 2247 or email