Estate services scrutiny review

Estate services scrutiny review

Following feedback about grounds maintenance and communal cleaning, the Gateway Membership Team has been working with a dedicated team of residents to undertake a scrutiny review of these services and to discuss your expectations around how we look after your communal spaces.

Working together, the team met with contractors and staff, and made site visits to see how grounds maintenance and communal cleaning are currently being delivered. This included reviewing the contract specifications and the current standards of the cleaning and grounds maintenance. They also looked at how we use feedback, including our new text message surveys which are used to monitor these services.

You can see the report drawn up as a result of the scrutiny review, and the subsequent action plan, here: 

Estate Services Update Operations Committee Feb

Services Improvement Action Plan 2018