On Monday 23rd March an email was sent out which contained personal information about some of our customers. We apologise unreservedly for this data incident.
We take our responsibilities with customer information extremely seriously. We have clear safeguards in place around the usage and protection of customers’ information, and this incident was the result of human error.
We have taken a variety of steps to assess the potential impact on those affected, including identifying any safeguarding concerns, and we are writing to all customers affected to provide comprehensive information, guidance and support.
The Information Commissioner’s Office (ICO) has carried out a review of the incident. Following this, it has issued some recommendations to us to prevent a similar incident happening again but does not consider that any regulatory action should be taken at this stage. We take our obligations towards data protection extremely seriously and will now be working to implement the ICO’s recommendations.
The ‘Frequently Asked Questions’ below include further information and advice, including details of a credit and identity monitoring service that we have put in place for customers impacted by the incident.
Last updated: 13/07/20 – 15:59