Coming soon...The Big Door Knock 2025!
What is the Big Door Knock?
For the fifth year in a row, we will be running our annual Big Door Knock!
On 26 June 2025, about 200 Watford Community Housing staff members, including Board members and Gateway Membership Team members, will be heading out into our neighbourhoods to chat with residents.
This is more than just a flying visit - by allocating each group just a small number of homes to visit during the day, we have the chance to really get into the nitty gritty:
- Tell us about, or even show us, any repairs you haven't reported yet
- Let us know how we can improve your neighbourhood and communal areas
- We can help you to sign up for an online account - this is the fastest way to raise a repair!
- We will make sure you know how to get involved with us, become a member and get exclusive discounts
- We can signpost you to our support services, if you need a bit of extra assistance
We will be led by you - let us know how we can support you!
What happens if I'm not in?
We know that some residents may be busy when we visit and not able to come to the door. If you know in advance that you are not going to be in on 26 June, let us know and we can arrange to visit you another time, at a time and date that better suits you. Email our team at communities@wcht.org.uk to arrange a visit.
But remember, you don't have to wait until the next Big Door Knock to talk to us! Give us feedback at any time by emailing enquiries@wcht.org.uk, visiting wcht.org.uk/feedback, calling us on 0800 218 2247, or by speaking to our staff in person.
What improvements have we made since the last Big Door Knock?
We take all the feedback from the Big Door Knock on board so that we can make positive changes to the services we provide for you. Here are just a few of the improvements we have made since last year:
- Residents reported damp and mould concerns - we visited every resident who reported these issues
- Customers asked for help maintaining their gardens – we now have 91 residents on our assisted gardening programme
- Customers reported that their circumstances had changed – we have helped 38 people move into more suitable homes
You wanted better play areas – we used Watford Borough Council grant funding to improve two play areas