Tenant Question Time – do you have questions about our services?

On 25 September 2023, we will be holding our Annual General Meeting (AGM) where members of Watford Community Housing vote on specific topics such as our financial statements and appointing new members to our Gateway Membership Team. If you would like to become a member and join our AGM, visit our website here.

Ahead of our AGM we would like to give everyone the chance to ask us questions about our services. For example, this could be about your service charges, repairs, damp and mould, anti-social behaviour, etc. Our AGM is for more formal matters – this Tenant Question Time (TQT) is your opportunity to talk about the services that we provide.

At the TQT will also give you an update on the new consumer regulations and how they will affect you. Click here for more information on the new consumer standards and to let us know what you think about them.

Members of our Leadership team will be on hand to answer any questions you have. Please send us these questions in advance to community@wcht.org.uk. 

Questions asked at TQTs are about general services and timescales, so unfortunately we will not be able to discuss individual cases. Please contact our Customer Relations team about individual issues or complaints at CustomerRelationsTeam@wcht.org.uk. 

If you would like to attend, please let us know by emailing community@wcht.org.uk or calling 0800 217 2247. Refreshments will be provided!

When is it?

The TQT will take place on Monday 18 September from 6.30pm-8pm both in person at our Gateway House office on Clarendon Road and via Zoom. 

If you need any help with transport or childcare costs, please let our Community team know by using the email above. 

Hearing loops can be available to use at the meeting, as well as interpreters and translators – if you require the use of these, or have any other accessibility needs, please contact our Community team and they will try their best to accommodate you.