Making our repairs service a priority

In partnership with building materials supplier Travis Perkins, we are making improvements that will help to make our repairs service more efficient!

We have secured a four-year deal with Travis Perkins Managed Services (TPMS) - this partnership will help us deliver a more efficient and reliable service, and help us to meet our aim of resolving 80% of repairs on the first visit. The partnership includes:

Priority lane:

Travis Perkins’ new branch in Rickmansworth now has a dedicated collection point for our operatives to quickly access tools and materials, so they spend less time waiting and more time on repairs. 

Kerbside delivery:

Travis Perkins will deliver some bigger items directly to properties for us, making our team available to complete more repairs. 

Automated van stock replenishment:

When items have been used on a job, Travis Perkins will make sure they are available to pick up on the next visit to the branch. This means that standard items will always be in our vans when needed. 

Destiny Belle, Assistant Director of Repairs and Maintenance at Watford Community Housing, said:

“We are really pleased to be entering a new partnership with Travis Perkins and are looking forward to seeing the positive effect it has on our repairs service.

“With automated van stock replenishment, a dedicated collection point for our operatives, and kerbside delivery, we will be able to deliver a more efficient and reliable service for our residents on the first visit.”

Daniel Marsden, TPMS account manager, said:

“We’re really proud of our new agreement with Watford Community Housing. By working together, we’ll be able to support the people on the ground who are responsible for carrying out the development and maintenance of those properties, so that residents can benefit from the highest possible standards of housing.”