We’re committed to making sure our services meet your expectations. That’s why we have a dedicated scrutiny panel that carries out regular reviews to make sure we are meeting your needs. Over the last few years, they’ve helped us to look at how we welcome new customers through our lettings service and how we manage our estates and neighbourhoods.
The panel is made up of Watford Community Housing customers who want to help us keep improving, and they recently took part in a webinar organised by TPAS – the tenant engagement specialist.
The session offered the panel advice, including the top 10 tips for carrying out scrutiny reviews, to help the people on the panel offer the maximum benefit for residents. We were pleased to hear that we are already meeting most, if not all, of the recommended standards!
We are always on the lookout for more of our customers to join our scrutiny panel, to ensure we are inclusive and provide an opportunity for everyone to contribute.
If you want to get involved, we want to hear from you – especially if you are good at focusing on the bigger picture rather than individual issues.
To find out more about joining our scrutiny panel or providing it with feedback, email email@example.com.