Several of our customers have reported concerns to us after they were contacted by people claiming to represent Watford Community Housing.
These are usually someone posing as a contractor for Watford Community Housing, saying they will require access to your home to carry out works or surveys.
We do work with contractors who need to gain entry to your home to carry out improvement works or vital safety checks.
However, please do not allow anyone into your home until you are sure they are a genuine representative of Watford Community Housing or one of our contractors.
If you receive a letter, phone call, email or a visitor to your home that you aren’t sure about, you should contact us directly to check if it is from us or one of our contractors.
If you have any doubts at all, do not reply, give out personal information or allow anyone into your home, until we have confirmed that the person contacting you is genuine.
Call us on 0800 218 2247 or email firstname.lastname@example.org
It is often possible to spot scammers just by checking the basics. Here are some tips on what you should look out for.
If you think something doesn’t look right, call us to make sure.
Online scammers use a range of methods to try to access personal and financial information. Here are some tips on staying safe online:
Unsolicited phone calls can range from unwanted direct marketing calls from companies to scams and fraud attempts.
Although not all people find direct marketing calls inconvenient, you have the right to opt out of receiving unsolicited calls if you find them inconvenient. We have set out below some resources you may find helpful.
You can read further information about stopping and reporting unwanted calls from Ofcom (the regulator for communications services): www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/nuisance-calls-and-messages
To register for the Telephone Preference Service, visit: https://www.tpsonline.org.uk/
If your telephone number has already been registered with the Telephone Preference Service for 28 days or more, you can register a complaint via: www.tpsonline.org.uk/complaint
If you receive unwanted calls, text messages, emails or internet messages, you can also register a complaint with the ICO (the regulator for electronic communications): https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls
If you have particular concerns about unwanted and unsolicited marketing by specific legal firms, then you can register a complaint with the Solicitor’s Regulation Authority: www.sra.org.uk/consumers/problems/report-solicitor/
If you want to avoid receiving unsolicited junk mail, you can also remove your name from direct marketing lists by signing up with the Mail Preference Service here: www.mpsonline.org.uk/
For more information on fraud and cyber crime, you can visit the Action Fraud website here: https://www.actionfraud.police.uk/
You can also download the Met Police's Little Book Of Scams here: https://www.met.police.uk/SysSiteAssets/media/downloads/central/advice/fraud/met/the-little-book-of-big-scams.pdf