Watford Community Housing has recently been accredited as an ‘Outstanding Provider’ of services for older people.
Our Independent Living services were recently assessed by Erosh, a national network for older people's housing, and awarded a three-star ‘Oustanding Provider’ rating, which is the highest rating available! Erosh recognised our Independent Living team’s hard work, professionalism and commitment to providing high-quality services for older people.
Here’s what the three-star rating means according to Erosh: “The service is performing exceptionally well, securing and learning from both staff and customer feedback and experience to shape the service and support customers to achieve positive outcomes. Whilst services are outstanding there remains a drive for continuous improvement and sector leadership.”
In line with our commitment to transparency and professionalism, our Independent Living team wanted to achieve this extra accreditation to ensure our services were appropriately scrutinised and we could be held accountable to improve upon any areas that may have needed it. Residents and members of the Gateway Membership Team were involved with the review process, giving their views and sharing a wealth of insights and experiences to help Erosh assess our services.
Lynn Wheeler, Senior Scheme Officer explained: “Going forward, this ‘Outstanding Provider’ accreditation will act as a benchmark, as we commit ourselves to maintaining these high standards and continuing to strive for excellence within our independent living schemes and beyond.”