Watford Community Housing an ‘Outstanding Provider’ of supported housing

We're thrilled to announce that the national consortium for older people’s housing and support (EROSH), has accredited us as an 'Outstanding Provider' of supported housing, awarding us the maximum 3-star rating after our annual review.

EROSH assesses long-term housing-related support services delivered to vulnerable client groups in any setting, including Independent Living and Flexi-care.

So how did we do it? We've achieved a 3-star rating due to our incredible Independent Living Team's commitment to resident involvement, high standards of service and their innovative internal processes. Over the past year, we've worked with our tenants to develop a guest policy for our independent living hubs, as well as authoring a service user handbook for communal areas which are often booked for local community activities and clubs.

Commenting on the accreditation, Lynn Wheeler, Senior Scheme Officer said: “I’m so proud of the work that has gone into us achieving this rating, the team have been absolutely outstanding in their commitment to maintaining our high service standards and to improving wherever we can. I’d also like to thank our residents, whose feedback has been invaluable, it’s a pleasure to work for them.”

By March 2025, we're aiming to have 433 independent living homes in Hertfordshire and to invest £1 million in community development.