Have your say: we are changing how we gather your feedback

At Chime Housing, our customers are at the heart of everything we do. Your feedback helps us understand what we’re doing well, where we can improve, and how we can continue to deliver services that meet your needs.

As part of the merger between Watford Community Housing and Thrive Homes, we are introducing a new approach to Tenant Satisfaction Measures (TSM) surveys.

Rather than carrying out one large survey each year, we will now be gathering feedback more regularly throughout the year.

You may also notice a change in who conducts our surveys. We have appointed a new independent research partner, Emotional Logic, to carry out TSM surveys on our behalf.

You may receive a phone call from Emotional Logic asking you about your experiences as a Chime Housing customer.

If you are contacted, the call will come from 01908 047 948.

While taking part is entirely voluntary, we strongly encourage you to take part and share your views. Your feedback helps us understand what matters most to our customers and enables us to improve the services we provide.

By collecting feedback throughout the year, we can gain more timely insights into customer experiences, allowing us to make improvements sooner.

Regular feedback helps us build a clearer picture of what's working well and where we need to focus our efforts to deliver better services for everyone.

If you receive a call and would like to verify it, or if you have any questions, you can:

• Email Emotional Logic at research@emotional-logic.co.uk
• Call Emotional Logic on 0800 334 5359
• Contact our Customer Service Centre on 0800 218 2247
  

Or simply check the Market Research Society’s website here.

All feedback is treated confidentially.

Emotional Logic is a respected independent research agency that works in line with the Market Research Society’s Code of Conduct, ensuring your information is handled professionally, securely and with care.

You can also read more about how we keep your data safe here.

Thank you for helping us shape the future of Chime Housing through your feedback. Every response makes a difference.