We’re committed to providing high-quality services for all of our customers whilst doing our best to keep costs as low as possible. 

Where our money comes from

For every £1 we generate:

77p is from social housing rents

5p is from shared ownership sales

6p is from the service charges

3p is from non-social housing rent

9p is from other sources

How each pound was spent

Housing management costs including staff

We spent 31p in each pound to provide services to our customers and to pay for staffing costs and overheads.

Surplus for reinvestment

15p in each pound will go towards delivering future improvements in our existing homes and building new homes in line with our business plan.

Property depreciation

14p in each pound accounted for the wear and tear of our assets, including the homes we own.

Interest and financing costs

We paid 17p in each pound to the bank as interest on our loans. 

Property maintenance

We spent 16p in each pound on repairs, servicing and maintenance, including work carried out as part of our improvement programme to deliver upgrades to your homes.

Construction costs

We spent 5p in each pound on building and selling properties for shared ownership.

Managing properties for others

We spent 2p in each pound on covering the cost of managing properties on behalf of other organisations.

Read our full financial statements for 2025/2026 here.