Welcome to our annual report to residents 2024/25 |
Scroll down to read the full report and find out more about how we performed and what we did to improve services for our customers. |
April 2024
May 2024
June 2024
July 2024
August 2024
September 2024
October 2024
November 2024
December 2024
January 2025
February 2025
March 2025
2024/25: A year of achievements
What do our customers think of us?
One year on from the introduction of Tenant Satisfaction Measures in April 2023, we began preparing to publish the results of our 2023/24 surveys – in which 1,261 tenants gave us feedback about the services we provide – and carry out our 2024/25 surveys.
2024/25: A year of achievements
Making it easier to book our hubs!
In May 2024, we introduced a new, user-friendly online booking system where customers can check the availability of our community hubs 24/7, have a virtual tour rather than visiting in person, and pay online at a time convenient to them.
2024/25: A year of achievements
Knock, knock, knockin' on tenants' doors
We held our fourth annual Big Door Knock – which is an all-staff event where we go out into our neighbourhoods to visit our residents in person and see how we can best support them – and completed 1,248 customer surveys!
2024/25: A year of achievements
We scored top marks!
In July 2024, we were awarded the highest possible ratings following an inspection by the Regulator of Social Housing. As well as retaining our G1 rating for governance and our V1 rating for viability, we earned a C1 rating under the new consumer standards.
2024/25: A year of achievements
Taking Pride in our communities
In August 2024 we sponsored Herts Pride, Hertfordshire’s biggest celebration of the local LGBT+ community. We're proud to support inclusion and togetherness across the communities we serve.
2024/25: A year of achievements
Helping customers to be better off
Our Financial Inclusion team celebrated its most successful year to date, having helped residents to improve their finances by a combined value of over £1 million in the space of a year.
2024/25: A year of achievements
Fundraising for the foodbank
Watford Community Housing staff took part in World Food Day and raised £170 – as well as a huge amount of food – to donate to Watford Foodbank.
2024/25: A year of achievements
Growing our presence in St Albans
We attended a tree-planting ceremony at Jubilee Square, our development in the heart of St Albans that opened in July 2024. The tree was planted in honour of Betty Entwistle, England’s first female town clerk and the first chief executive of St Albans City and District Council.
2024/25: A year of achievements
Grub at the hub
Jimmy’s Jackets, our free lunch club at Leavesden Green Community Hub, had a special session to celebrate Christmas, with a full Christmas dinner, crackers and saxophone music performed by a member of our Repairs team.
2024/25: A year of achievements
Your questions answered
We held a Tenant Question Time event about communication and getting back to customers, and the following month we held a scrutiny session with residents to gain deeper insights into the topic.
2024/25: A year of achievements
New homes in Borehamwood!
We celebrated the handover of the Eldon Avenue development in Borehamwood to our Hertsmere Living joint venture company – the site was once home to two derelict garage blocks, but now includes 11 two-bedroom, high-quality affordable rent apartments.
2024/25: A year of achievements
Cleaner and greener communities
In March, we launched our ‘Love your neighbourhood’ campaign, which is focused on working with residents to create cleaner, greener communities that everyone can be proud of.
Welcome
Performance
Maintaining our homes
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Looking after your neighbourhood
Strengthening our communities
Building brighter futures
