Your guide to what's covered by our repairs service

Your guide to what's covered by our repairs service

When something goes wrong in your home, it can be really frustrating. Our repairs service is there for you, so that there's someone on hand to come fix the things that are broken. Some parts of your house aren't covered by our repairs service, and we know it can be a little confusing. To make sure we're clear with you about the things we fix and the areas that are up to you, we've created this new, handy guide to our repairs service. 

The guide is there to let you know exactly what we can  help with for each tenancy type. Whether you're a leaseholder, a temporary housing or older persons' housing tenant or you have a standard tenancy, this guide will let you know the right course of action for every type of repair.

Read the guide here!

You can report a repair in a number of ways: 

Call us: 0800 2182247
Email us:
Report it using your online account 

You can also feedback on how your repair is handled by emailing