Planned works improvement programme

Planned works improvement programme

At Watford Community Housing, we're ensuring our homes are of the highest possible standard.

To make sure our homes are kept in the the best condition, we began a five-year planned works programme in April 2016 with ENGIE, our partner contractor. ENGIE is a community regeneration and house building company, which delivers new homes, extra care services, planned and responsive repairs and more. We are happy to have them on board.

Our planned works programme involves the replacement or repair of some of the features of your home, which includes the replacement of kitchens and bathrooms, electrical rewiring and decoration, both externally and internally.

We aim to deliver approximately 900 kitchens, 900 bathrooms, and new windows for 300 homes over the next five years. More than 250 properties will benefit from new roofing, over 330 from new doors, and over 600 homes will be fitted with new electrics.


How do you select homes for the planned works programme?

We plan our improvements based on information we have on your home, which we collect during our routine stock condition surveys. If your home has not been surveyed in the last four years and you would like to book an appointment, please call our Customer Services team on 0800 2182247.


How will I know if my home has been selected for planned works?

At the beginning of each new year of the programme, ENGIE or Watford Community Housing will get in touch with everyone who will be part of the programme that year. 


Details of when the programme will be taking place on your street can be found here. Your street will be part of a wider Gateway area which will be visited during one of the years of the programme, however please note these are subject to change. 


Who do I contact if I have any questions regarding the work carried out on my home?

For any questions regarding the works carried out, James Russell, Project Coordinator for ENGIE, can be contacted on: 01923 637834 or


The planned works will be carried out on the following basis:

Kitchens – Kitchens will be replaced if they are over 20 years old AND are expected to be in poor condition by 2021.

Bathrooms – Bathrooms will be replaced if they are over 30 years old AND are expected to be in poor condition by 2021.

Electrical upgrades – Properties will receive electrical works if the wiring and/or consumer unit are at the end of their design life.

Roofing – The decision to replace roofing will be made following joint visits with the contractor. A list of homes that are potentially in need of new roofing has been created and these will be reviewed by Engie and our surveyors on a case-by-case basis.

Windows – Windows will be replaced if the windows are over 30 years old and repairs will no longer be feasible due to the expected lack of spare parts by the end of 2021. 

Doors – External doors will be replaced if the doors are over 30 years old and are expected to be in poor condition by the end of 2021. 

External decorations – Some previously painted surfaces will be decorated. These have been identified during the stock condition surveys.

Communal areas – The programme will also cover common area elements, including redecorations and flooring. The communal doors and door entry systems will not be included in the renovations at this time but will be included in future programmes.