Our Performance

Our Performance

Our 2016 - 2020 business plan outlines all the ways we want to improve to offer consistent, reliable, good quality services to our tenants. We keep track of our performance using Key Performance Indicators (KPIs), and our current progress in meeting our targets is outlined in a table which you can see here:  Our Performance 2016-17

We regularly monitor and report our performance to the Board and our Gateway Membership team to make sure that we are on track to reach our overall targets and that we are implementing ideas from our customers.

If you'd like to let us know how you think we're doing, email us at feedback@wcht.org.uk.