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The way you pay your water charge is changing!

The way you pay your water charge is changing!

Many households in Hertfordshire – including most Watford Community Housing tenants – receive their water supply from Affinity Water.

At the moment, we collect the fee they charge you for water and sewerage by adding it into your usual rent payment, but from 1st April 2018 all tenants will pay their water bill directly to Affinity Water.

This change is good news for your budget! Paying Affinity Water directly means that you’ll be able to get in touch with them to discuss your personal bill. You may find that you’re able to move to a Low Income Fixed Tariff (LIFT), which will mean paying less for your water. There will be other options available to you too, like ordering a water meter, which may contribute to lowering your bills.

Do I need to do anything?

You don’t need to do anything about this right now – we’re going to be collecting your water charges up until the end of March 2018. Affinity Water will be contacting all tenants involved in the change in February 2018 to explain what action you need to take, including setting up your payments to them.

To make things easier for you, those who currently pay their rent and service charges to us by direct debit will have their water charge automatically removed, although everyone will still need to set up a new payment for the water charge with Affinity Water.

We will be in touch with more information about the water charges and the many different methods you will be able to use to pay your bill, so watch this space!