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Coming soon: new service standards and a brand new menu…

Coming soon: new service standards and a brand new menu…

We’ve recently launched a new set of service standards, which you’ll soon be receiving through the post.

Created by consulting with our Board, our tenants and our Gateway Membership Team, the service standards will let you know what you can and can’t expect from us.

We want you to be sure that we keep our promises to you, our tenants. By making our new service standards available to you, we can help to ensure that we deliver consistently high standards, whatever the service.

We’re also launching an Involvement Menu. We know from our meetings with tenants that there’s an appetite for opportunities to get involved in how we’re run. The Involvement Menu will give you a whole range of options to choose from – so whether you’re busy but keen to get involved or have more time and enthusiasm for taking on some new activities, there’s a chance for you to help shape the services we provide.

Look out for your copy of the new service standards and the Involvement Menu – coming soon!