Making a payment

By Direct Debit

Direct Debit is the safest and easiest way to pay your rent and you will not have to worry about forgetting to make a payment.

You can pay your rent any day of the month if you wish to pay monthly. You can also pay weekly, fortnightly, 4 weekly or quarterly.

You can set up a direct debit by calling us on 0800 2182247 and we will agree an amount to collect to ensure your account remains up to date.  You will be covered by the direct debit indemnity scheme in the event of any problem.

Click here to download a printable direct debit form 

Click here to download a direct debit form that can be filled in electronically 

Pay online

This is the logo for Allpay

Click here to pay online – you will need to input the 19 digit payment number on the rent card you were sent. If you were not sent a card or have forgotten the number please contact us on 0800 2182247.

Pay using your Mobile Phone

If you have a Smartphone why not take advantage of Allpay’s app to make payments to your account. For more information follow this link.

Alternatively you can pay your rent by text messaging. For more information follow this link

At any Post Office

Using a payment card you can pay your rent at any Post Office by cash or cheque.

Payment cards are issued at the sign-up of the tenancy. If you need another card as it has been lost, stolen or broken you need to contact us on 0800 2182247 to order a new one. There is normally a charge of £5 for a replacement which is added to your account.

At any PayPoint

Using a tenant payment swipe card you can pay your rent at shops where you see the PayPoint logo.
Find your nearest PayPoint here.

By Bank Transfer

You can instruct your bank to make payments directly to Watford Community Housing with our details below. To enable us to credit the money to your account in the reference please quote your tenancy number. This is the 10 digit number beigining with 700 or 600 depending on your account, which appears on correspondence we send you. If you do not know this please contact us on 0800 2182247. If you prefer we can send you a standing order form for you to complete and send to your bank.

Payment to: Watford Community Housing Trust

Account No           33164985

Sort code               20-00-00

Reference             Your account number beginning 600 or 700


By telephone via an Automated payment service 

This service is available to anyone with a landline telephone or mobile which has a touch tone keypad.

  • Dial 0330 041 6497
  • You will be prompted to enter the 19 digit number on the payment card.
  • If you have not received a payment card please contact the rent team on 0800 2182247
  • An authorisation code is given for each successful transaction, which acts in exactly the same way as a paper receipt.
  • This service is completely secure, so you can be assured that your personal details will not be disclosed to anyone else. This service is hosted by Allpay.