A new national lockdown was announced on 4th January 2021 – please stay at home as much as possible. For the latest government advice on coronavirus in your area, click here.
We are continuing to provide services with safety measures in place, in line with the government's guidance. However, we are temporarily limiting some services in order to keep you and your community as safe as possible.
Following the announcement on Monday 22 February of the government's four-step plan to end coronavirus restrictions, we will begin to reintroduce the services we have limited from Monday 8 March – this includes carrying out non-urgent repairs again.
For the latest information on our services and what we are doing to provide support and reassurance during the pandemic, check out our Frequently Asked Questions below.
Our offices are currently closed to visitors, but we are here if you need us. Click here to find out how you can get in touch.
Last updated: 24/2/21 14:15
In line with the government advice, we are still carrying out all emergency and essential repairs, taking all the safety measures required to protect people. We are asking customers to stay in a different room where possible while repairs are being carried out – please note that our operative may not complete the repair if you do not comply with this.
To protect customers and our operatives, we took the decision to suspend non-essential repairs during the national lockdown announced on 4 January 2021. Please do not try to request non-essential works during this time – we will let you know when we are able to start carrying out these jobs again.
In line with step one of the government's roadmap to end lockdown, we will start carrying out non-urgent repairs again from Monday 8 March 2021. If you are waiting for a repair that was reported and booked before the latest national lockdown, we will contact you to arrange an appointment to carry out this work.
From 8 March, you will be able to request new non-urgent repairs through your online account, by calling our Customer Service team on 0800 218 2247 or by emailing email@example.com
If you have reported a repair, you should have received a text message to let you know that we have logged your repair. If you need to confirm or change your appointment you can get in touch with us through your online account or by calling 0800 218 2247. Please note that there is no need to call us again if you have already reported a problem – the best way to monitor the status of your repair is through your online account.
You can cancel your repair using one of these methods:
There are lots of different ways to pay your rent.
This is the easiest way to make sure your rent is paid on time. You can complete this form and return it to us, or email us on firstname.lastname@example.org
Set up a standing order with your bank using these details.
Payment to: Watford Community Housing Trust
Account No: 33164985
Sort code: 20-00-00
You will also need to supply your tenancy reference number, which you will find on any correspondence from our Rents team. If you do not know your number, you can email us on email@example.com with your details and we will send you your tenancy number.
Through your online account
Click here to log in to your online account (or register for a new account).