Contact Us

How to contact us

Email us:

Address: 59 Clarendon Road, Watford WD17 1LA

Opening Hours



Monday  8:30am - 5:30pm
Tuesday  8:30am - 5:30pm
Wednesday 8:30am - 5:30pm 
Thursday  8:30am - 5:30pm 
Friday 8:30am - 5:30pm 
Saturday  closed 
Sunday  closed 


Please be aware that our offices are closed on bank holidays.  Our contact centre is also closed on Tuesdays between 10am – 11am for training to ensure we can provide a consistently excellent service for you.


To report an emergency repair when our office is closed, call 0800 218 2247.

Click here for more information on reporting a repair



Onsite parking at our office is reserved for tenants and members only. Other visitors should use local parking facilities such as Melton House car park in Shady Lane. Metered parking is also available in St John’s Rd and Shady Lane.


Useful contacts 

General Enquiries & Repairs: 0800 218 2247

Rent enquiry: 01923 209 111

Anti-social behaviour: 01923 209 222

Disabled adaptations: 01923 209 220


We cannot answer questions about the following. Please call the numbers below:

For questions about

  • Housing Benefit       
  • Applications for housing
  • Pest control
  • Council tax Watford Borough Council 01923 226 400 or Three Rivers District Council 01923 776 611

For questions about:

  • Refuse collection / recycling

... call Veolia/Watford Borough Council 0203 5676 900 or Three Rivers District Council 01923 776 611

For questions about:

  • Water supply

For issues with the CLEAN water supply to the whole house/street/area call the waterboard -  Affinity 0845 782 3333Issues with blocked drains and SEWAGE please call Thames Water 0845 9200 800

For questions about

  • Disabled parking badges Hertfordshire County Council 0300 1234 050

For questions about

  • Lost energy top-up card

...check with your supplier


Click below to connect with us on social media!

Facebook Twitter