We know that lots of our tenants like to get things done online rather than having to call us – more than 900 of you are now signed up to a digital account!
To improve the digital service we provide for you, and to give you even more flexibility with your repair appointments, we’ve created a brand new service for your digital account which allows you to book the timeslots for your repairs, and manage your repairs online.
The new feature means if you have something that needs fixing, you can now select the date and time you would like us to come out and visit using the new Request Repair button and calendar booking system.
If you’d like to decide when we pop over to repair something that needs fixing, sign up here for a digital account! All you need to sign up is your tenancy number. Once you’ve signed up, you’ll need to go through a short verification process, and then you’ll be free to go online to book your repairs, manage your tenancy, pay your rent, message us directly and much more.
We are always working to provide better services to help make your life easier. This new feature is part of a wider programme of upgrades we’ll be making to our digital accounts, so keep your eyes peeled for new changes over the next few months.
If you would like to give us any feedback about the new system or your digital account in general, get in touch on firstname.lastname@example.org or call us on 0800 2182247. Even if the system isn’t working how you were expecting, we want to hear about it.