We know that money worries can be one of the biggest contributors to stress – and we want our customers to feel supported. That’s why we have a dedicated team of knowledgeable and considerate Tenancy Support Officers on hand to provide free, honest and confidential money advice to all of our tenants.
If you are feeling concerned and under pressure because of money worries, our Tenancy Support team can help. There is a range of options available that can help you keep up with rent payments and manage your finances, whatever your situation.
The team will meet with you in person, either at our offices or your home, or talk to you on the phone to discuss worries in a non-judgmental and safe environment.
Providing invaluable support reviews, our Tenancy Support Officers can make a huge difference. From carrying out benefit checks to make sure you are claiming all the benefits you should be receiving, to providing foodbank vouchers, they can help you find ways to improve your situation and help you manage your finances.
Experiencing first-hand the support this team can offer, one resident explained: “Matt made me feel like a human, not looked down upon. He has been an extremely helpful person going through the transition from old benefits to Universal Credit. He listened, took on board my views and got me in contact with the correct people. I can’t stress how grateful I am towards this member of the team.”
Whatever your situation, you are not on your own – our Tenancy Support Officers will be with you every step of the way. So why not reach out to the team today and see how we can help you? Call 0800 218 2247 or email TSupport@wcht.org.uk