Your safety remains our top priority and we still have some measures in place to help protect you and minimise the spread of Covid-19. We are continuing to provide our full array of services for customers, while monitoring the government's advice and following official guidance.
For the latest information on our services and what we are doing to provide support and reassurance during the pandemic, check out our Frequently Asked Questions below.
For the latest government advice on coronavirus, click here.
Last updated: 24/1/22
Yes, all repairs are being carried out. You can request new repairs through your online account, by calling our Customer Service team on 0800 218 2247 or by emailing email@example.com
If you have reported a repair, you should have received a text message to let you know that we have logged your repair. If you need to confirm or change your appointment you can get in touch with us through your online account or by calling 0800 218 2247. Please note that there is no need to call us again if you have already reported a problem – the best way to monitor the status of your repair is through your online account.
Some types of repair are currently taking a little longer to complete, but please be assured that we will get to you as soon as possible.
You can cancel your repair using one of these methods:
There are lots of different ways to pay your rent.
This is the easiest way to make sure your rent is paid on time. You can complete this form and return it to us, or email us on firstname.lastname@example.org
Set up a standing order with your bank using these details.
Payment to: Watford Community Housing Trust
Account No: 33164985
Sort code: 20-00-00
You will also need to supply your tenancy reference number, which you will find on any correspondence from our Housing team. If you do not know your number, you can email us on email@example.com with your details and we will send you your tenancy number.
Through your online account
Click here to log in to your online account (or register for a new account).
We understand that the pandemic is affecting lots of people in different ways – and we are here to help you, so please don’t suffer in silence. Please email us at TSupport@wcht.org.uk and we will offer you help and advice, including making sure you are receiving any benefits you are entitled to, so that you can continue to make payments. You can also speak directly to your Housing Officer for support.
You may want to visit the ‘Entitled to' website for further information and advice on financial support.
If you are struggling, you may also qualify for additional help with your general household bills:
Council tax bills will be payable as normal, although we would urge anybody in financial hardship to contact their local authority.
Household utility companies are offering their customers more flexibility to make payments and those in support of benefits and Universal Credit are entitled to lower tariffs.
Affinity Water has a range of ways to help – they can be found here.
You can also contact your utility suppliers directly and you should be able to find information about ways to pay in emails from your supplier and on the back of account statements. If you require any help applying for reduced tariffs please contact our Tenancy Support team at TSupport@wcht.org.uk.